Electrolux was able to execute its vision and strategy using Genesys Cloud and Google CC AI. When the company changed their business model to improve end consumer communication, they needed a new Omnichannel Contact Center Solution and a new CX strategy for the 23 countries in which they operate. Elextrolux has chosen Genesys Cloud to replace multiple siloed, legacy, on-prem solutions and start them on their omnichannel journey. Google AI plays a key role in driving self-service with chatbots & voicebots from the outset, and Predictive Engagement is also in play with strong stats from early KPI's to share.

Genesys Cloud is the platform for rapid innovation -- for organizations of any size and any industry. It's an API-first solution, with more than ten years of testing, refinement and proven scalability and security. Get access to new functionality. Choose a single provider and technology platform with a multi-tenant, microservices-based architecture you can trust. It provides the scale, flexibility, security and agility you need.

Genesys Cloud is the platform for rapid innovation -- for organizations of any size, and any industry. It's an API-first solution, with more than 10 years of testing, refinement, and proven scalability and security. Get access to new functionality. Choose a single provider and technology platform with a multitenant, microservices-based architecture you can trust. It provides the scale, flexibility, security and agility you need.

Denver: Genesys introduced new orchestration capabilities powered by Genesys AI that connect native and third-party technologies to enable the most comprehensive customer journey management available today. Currently, businesses are adopting an increasing number of artificial intelligence (AI) point solutions to solve specific challenges. However, businesses are failing to realize AI's full potential to improve customer and employee journeys because data remains fragmented across the end-to-end experience. As a result, AI's ability to impact business outcomes remains limited. New orchestration capabilities from Genesys make it possible for multiple AI applications to work together harmoniously in real-time from marketing to sales to service. By leveraging all relevant data throughout the customer's entire journey, Genesys AI can orchestrate, measure and optimize processes at every touchpoint.